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  • Q. Why should I buy from EDF Online?
    A. EDF Online stocks the latest in high efficiency motors and impellers, and manufacture an energy efficient and cost effective product to suit all needs... and we do it all at unbeatable prices and superb quality. We also offer hassle-free shipping on all products. We've made it easier than ever to buy fans online. Simply select the product you want, enter your suburb and shipping options to get an estimate on freight and pay! It's as simple as that.
  • Q. Can I trust EDF Online with my purchases?
    A. Definitely! Our online store is an extension of our current phone and email service operating during business hours, now we are offering you the convenience of shopping 24/7. If you have any questions, concerns or queries, you can always get in touch with an actual person on the other end of the phone line or by visiting our showroom. We're delighted to be of service to you.
  • Q. What sets EDF Online apart from other companies?
    A. With combined industry experience of over 25 years, Eco Dynamic Fans has engineered a high quality ventilation system to suit today's modern market. As a newly established company, we aim to deliver cost effective products for all applications. Eco Dynamic Fans intends to further develop our product range as the industry requires, and proudly wear the Australian Made and Owned logo with pride.
  • Q. Can I inspect the equipment before buying first?
    A. EDF Online stocks a range of fans, some of which may not be available in store to view. Please contact us to confirm the models you wish to inspect are available in-store. We can also arrange product demos for some equipment upon request.
  • Q. I don't want to pay for delivery. Can I come and pick my order up?
    A. Certainly! Upon checkout, simply select pick up from warehouse option. You will be notified when your order is ready for pick up.
  • Q. Is delivery included in the product price?
    A. Some of our items have a fixed delivery fee, and others require a quote. Delivery time and cost depends on your location and is calculated based on the information we receive. If your order requires specialised delivery we will notify you prior to dispatch.
  • Q. What are your standard delivery times?
    A. All orders will be delivered during standard trading hours, Monday-Friday, 9am-5:30pm. Please advise in the notes and comments section of your order if you have a forklift on site or require a tailgate delivery, also if there are any obstacles for the driver.
  • Q. Can I request for delivery after hours or on weekends?
    A. In some cases, deliveries can be scheduled after hours or on weekends. Please note that these will be arranged on a case-by-case basis and cannot be booked online. Contact us to speak to our customer service representatives to see if out-of-hours deliveries can be arranged. Keep in mind that these deliveries can cost significantly higher and you will be liable for the price differences.
  • Q. Can you give me an exact time as to when my delivery will arrive?
    A. Since we work with third-party freight partners, it's impossible for us to guarantee the exact delivery time. You should receive a tracking number upon dispatch, this will provide the most accurate transit times possible.
  • Q. When will my product be dispatched?
    A. While we endeavor to dispatch orders within a timely manner, some products may have to be sourced from manufacturers which can lead to delays. You will be notified by email when your order has been dispatched.
  • Q. My order needs to be delivered to the second floor of the building. Can the delivery driver help me move the product into place?
    A. All deliveries are made to curbside or street level only. We are not responsible for negotiating any stairs, lifts or other non-street level delivery locations. It is your responsibility to ensure that there is an adequate unloading space at your delivery address. If the delivery cannot be successfully completed, you may be responsible for re-delivery charges or re-stocking fees.
  • Q. Are payments made on your website secure?
    A. We use state of the art encryption systems and have partnered with industry leaders in Payment Security. Our website uses eWay payment gateways that offer world-class security. To be certain, look for the "lock" symbol next to the address bar in your browser to be certain that your information is being handled securely.
  • Q. What payment methods do you offer?
    A. We offer all major credit card payment facilities as well as bank deposit or payment via PayPal and Stripe.
  • Q. Do you offer payment upon delivery?
    A. No. Currently, all goods and freight must be paid for fully before your order will be dispatched.
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